Privacy Policy

This Privacy Policy outlines how Sejal Insurance Broking Limited (SEJAL/we/us/our/ours) collects process uses and handles information received from you/user, when you utilize any of our Online platforms and resources which includes our websites / portals / mobile applications operated by SEJAL including sejalbima.com along with its mobile applications on Android Play Store & iOS App Store.

At SEJAL, we understand the significance of safeguarding your privacy. As such, we are fully committed to maintaining the confidentiality, integrity, and security of all information belonging to our users.

This Privacy Policy is published in compliance of- the Information Technology Act, 2000; and the Information Technology (Reasonable Security Practices and Procedures and Sensitive Personal Information) Rules, 2011 (the "SPDI Rules") as amended from time to time.

This Privacy Policy is applicable to our current and former visitors, users, and customers. By visiting and/or using our Online Platforms & Resources, you signify your acceptance of this Privacy Policy.

Controllers of Personal Information

Your personal data will be stored and collected by Sejal Insurance Broking Limited.

Purposes of collection of your data

We would like to inform you of the type of information we may collect, and how this information is utilized in connection with the services offered through our Website. Please note that any relevant information will only be shared with our authorized business partners for policy solicitation process, pre/post-sale servicing, claim servicing, and other services permitted under applicable laws.

The collection of Personal Information includes but it is not limited to your (a) contact details like name, email address, mailing address, phone number, IP address, (b) copies of government issued identity cards like PAN, Aadhaar, drivers’ license, voter ID card, etc. which you may provide voluntarily as proof of address and/or identity for our third party customers, as may be required under applicable laws; and (c) and non-personally identifiable information such as browser name, operating system, name of internet service provider, etc., with the goal of improving our Service.

By using SEJAL Online Platforms & Resources, you agree that Sejal Insurance Broking Limited (including its authorized representatives and business partners) may contact you via email, phone or SMS or WhatsApp for the following purposes:

  • To offer you services related to products you have opted for
  • To provide product information and education
  • To inform you about promotional offers on the website or from business partners
  • For other communications permitted under applicable law

You agree to receive such communications even if you are registered with do-not-disturb services. This authorization will remain in effect until your account is deactivated by either you or SEJAL.

We use your information in order to:
  • Respond to your queries or requests and process your orders or applications
  • Administer agreements with business partners for insurance solicitation, pre/post-sale services, claims, other permissible services
  • Offer group insurance and wellness programs to your employer
  • Send information about insurance company promotions or new features (as allowed)
  • Send you service alerts and communications
  • Share data with third parties for permitted purposes
  • Improve the website and services
  • Address problems with services
  • Comply with legal obligations
  • As stated in the privacy policy

We may collect non-personally identifiable information about users such browser name, operating system, name of ISP, etc., with the goal of improving our Service.

Sharing Your Personal Information and Disclosure

In following Circumstances we may share your information without obtaining your prior consent :

  • We may disclose personal information with other corporate entities, such as insurance companies, Third-Party Administrators, and affiliates, to help us provide you necessary services or carry out activities like identifying identity theft, fraud, and other potentially illegal acts. We may also share your information with these third parties to provide joint or co-branded services if you have given us permission to do so.
  • Additionally, we may disclose personal information when required by law or requested by a court, government agency, or authority for purposes such as identity verification, prevention, detection, investigation (including cyber incidents), and prosecution of offenses in short where we need to comply with a legal obligation as per applicable legal and regulatory framework.
  • For any other purpose in connection with the purposes above.
  • SEJAL shall transfer information about you in case SEJAL is acquired by or merged with another company.
Use of Cookies

SEJAL uses cookies to enhance your user experience, personalize content and analyze website traffic, and provide necessary features. Disabling these cookies may limit your access to certain features of our website.

Protection of your Personal Information

We SEJAL employs appropriate technical and organizational security measures at all times to protect the information collected from users.

We have also adopted requisite security practices including physical, managerial, operation and technical security measures to protect against unauthorized access, alteration, disclosure or destruction of your Personal Information and data stored by the Company, as required under Applicable Laws (as defined hereunder).

Further, users are responsible for maintaining the confidentiality and security of their login credentials, and may not provide these credentials to any third party.

Links to other third party websites

There may be other sites linked to SEJAL’ online platforms and resources. The personal information that you provide to those other sites is not the property of SEJAL. Those other sites may have different privacy practices, and you are encouraged to read the privacy policies of any other website you visit.

As mentioned earlier, you understand that we may further collect certain Personal Information on behalf of our third-party customers. The collection and use of your Personal Information will be subject to such third parties’ privacy policies and terms and conditions.

Changes in this Privacy Policy

SEJAL reserves the right to change this policy from time to time, in its sole discretion. We may update this privacy policy to reflect changes to its information practices. You are encouraged to periodically review the most current version of this privacy policy on the SEJAL website.

Complaints & Grievance redressal

In the event of any complaint / grievance kindly immediately get in touch with our Grievance Officer at grievance.redressal@sejalbima.com.

In the event your grievance is not resolved within fourteen days kindly get in touch with complaince@sejalbima.com

Name of Grievance Officer : Mr. Rahul Panchal

Registered Office Address: 5A, 5th Floor, Sejal Encasa, S.V. Road, Opposite Bata Show Room, Kandivali West, Mumbai 400067, Maharashtra, India.

If you have questions, concerns, or suggestions regarding our Privacy Policy, we can be reached using the contact on complaince@sejalbima.com.

Modified on : May 17,2024